NSW Telco Authority

NSW Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.

The Telecommunications Operations Centre works with Emergency Services Organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.

Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.

Our customers include emergency services, essential services, government agencies and local councils. We have more than 60 customers with over 64,000 registered radios using the PSN.

We are a connectivity leader for NSW Government. 

We coordinate and align all-of-government connectivity programs and priorities to deliver improved connectivity for communities, businesses, government and emergency services.

NSW Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.

NSW Telco Authority is working with Emergency Services Organisations, states and territories and the Australian government to support the development of a national Public Safety Mobile Broadband (PSMB). A PSMB will help emergency services communicate and improve responses to critical incidents. 

The NSW Government’s $50 million Connecting Country Communities Fund (CCC) has invested in communications infrastructure to improve voice and data connectivity in regional NSW. 
NSW Telco Authority deliver the program in partnership with the Department of Regional NSW.

NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.

Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2020.

Visit I work for NSW for current opportunities.